Title:
Chapter 2: The Psychology of Everyday Actions
Summary:
This chapter is about how users perceive the causes of certain actions and where the blame for problems is. Many users think that if something goes wrong with a device, then they messed something up, and the blame is only theirs. However, this is not true. Often the design of the device does not match up to the mental model of most users, which makes certain actions confusing for them.
Discussion:
This chapter reminds me of when people don't know how to use programs on their computer. Often it is something that is obvious when known how to do it, but people blame themselves for not knowing how to do it. I also thought it was interesting the differences of naive versus real physics that he mentioned.
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